Why We Built Jetpack Workflow
Jetpack Workflow was built after personally emailing over 3,000 accounting firm owners to learn how firms operate, and what was blocking their growth, or keeping them up at night.
Story after story poured in on hiring, pricing difficulties, increased competition, retaining top talent, finding new clients, adding advisory services to existing, and many more.
But the most common phrase we heard was “checklist management”.
Baffled by this phrase, certainly in the era of endless “task management apps”, we decided to dig in.
What we found was that in the age of endless project, task, and client management applications, firms were still stuck juggling checklists to track client work.
And it wasn’t because firm owners enjoyed using these spreadsheets, because the thing that kept them up was worry of client work falling through the cracks.
No, they used (and are still using) spreadsheets because task management is built for service and product sprints, not recurring client work. And popular CRM solutions are built for sales people and prospectors, not for recurring client work.
With a firm grounding in this acute pain point of accounting and bookkeeping firm owners, we began building Jetpack Workflow. We’re deeply customer focused, and much like how our best customers put their clients first, we do the same for the firms we work with.
We show up everyday to help accounting and bookkeeping track and automate their administrative work, so they can focus on serving their clients and their team.
How We Operate
Jetpack Workflow, headquartered in Pittsburgh, Pennsylvania, operates under our LEGOS value system.
Leave it better than you found it
Execute: deliver tangible value and benefit to our customers
Grow: continuously, incrementally, every day.
Ownership: always seeing how your contributed (or withheld) the outcome of the team. Instead of pointing fingers, you find a way to amplify everyone’s efforts.
Serve: serve our customers by helping them become the superheroes of the industry. Aim to out-care, out-teach, out-contribute to their success. Serve each other, through empathy, thoughtful feedback, and support.
Jetpack Workflow Team Retreat, 2017
Looking to Join Our Team?
At Jetpack, our team is always growing, and if you’re excited to join a fast paced, startup environment, we’d love to talk to you. At Jetpack Workflow, your work directly impacts (and improves) the lives of our customers. From releasing new features, fixing bugs, helping new firms get setup, to writing thank you notes to customers, we’re looking for talented, hard-working individuals.
Backed by Leading Organizations
Jetpack Workflow is proud to be back by the City of Pittsburgh, State of Pennsylvania, and 20+ industry leading angel investors and investment funds.