According to INSIDE Public Accounting 2017 National Benchmarking Report, professional staff turnover is down in firms of all sizes, with a national average of 12.4%. That’s down from the previous year’s numbers, where the largest firms averaged 17.2%, and one in five experienced turnover rates above 20%. So, what’s different? It seems as though accounting and bookkeeping firms are catching up with the times finally. Today’s employees don’t want to be managed at all. It’s not enough to just understand the job description of your staff. Accounting managers, financial controllers, and accounting supervisors are learning to work closely together to lead their groups. Managers are now finding ways to cultivate employees’ talents and abilities, motivating them through a positive and cohesive work environment. Everyone knows it’s more expensive to hire someone new than to keep current employees. Turnover shouldn’t be the norm in your office. According to David Cristello & Joe Cassandra in their book, Double Your Accounting Firm, “As you grow, your process and team should be the constants. Making yourself a ‘career firm’ leads to faster implementation of these steps, better corporate culture, and more profits. Every time a manager gets recruited to another firm because of money, you know there’s something wrong.” You don’t have to find your firm in that average 12%. And retaining those accountants and administrative staff doesn’t have to be a nightmare. There is no magic formula or workflow diagram. It just takes a little bit of creativity and flexibility.