Podcast


Summary

Today on the Growing Your Firm Podcast, David Cristello sits down with guest Kane Polakoff, a principal client advisory services practice leader at CohnReznick. They delve into the world of client advisory services, discussing how to scale it, the tech stack involved, and the execution for high performance. 

Kane’s extensive experience working with various organizations in advisory capacities brings a wealth of knowledge to the conversation. Join them on this exciting journey into the realm of client advisory services.

What you’ll learn

The listener will learn about client advisory services, scaling, tech stack, executing in a high-performance manner, focus on verticals, building proposals, collaborating with clients, communication, coordination, capacity building, API automation, financial metrics, resource allocation, talent crunch, and industry insights.

Guest Bio

Kane Polakoff is a seasoned professional with over 28 years of experience in the consulting industry, specializing in business process outsourcing and client advisory services. 

Throughout his career, Kane has demonstrated a deep commitment to providing innovative solutions to clients by leveraging accounting platforms, talented individuals, and efficient processes. His focus on the mid-market sector, particularly in verticals such as real estate, hospitality, not-for-profit, and renewable energy, has allowed him to establish himself as a leader in the field.

Kane’s extensive experience includes working with prominent organizations such as CPA.com, Intuit, and Bill.com in advisory capacities. As a principal client advisory services practice leader at CohnReznick, Kane has played a pivotal role in driving the growth and success of the firm. His involvement in various industry alliances and boards showcases his dedication to staying at the forefront of industry trends and technologies.

One of Kane’s key philosophies revolves around the idea of building strong client relationships and providing tailored solutions that meet their specific needs. He emphasizes the importance of understanding each client’s unique challenges and goals, whether it involves deploying new technology, enhancing automation, or improving financial processes. Kane’s approach to client advisory services goes beyond traditional bookkeeping, focusing on driving automation, financial statement reporting, and decision-making support for clients.

Kane’s leadership style is characterized by a focus on talent development and capacity building. He believes in hiring and training top-tier professionals, empowering them to deliver exceptional service to clients. By creating a collaborative and supportive work environment, Kane ensures that his team is equipped to handle the dynamic demands of the industry and provide innovative solutions to clients.

In navigating the talent crunch and evolving industry landscape, Kane has demonstrated a keen ability to adapt and thrive. His commitment to continuous learning and staying abreast of industry developments has positioned him as a thought leader in the client advisory services space. Kane’s reputation for delivering high-quality services, building strong client partnerships, and fostering a culture of innovation sets him apart as a respected and influential figure in the industry.

Overall, Kane Polakoff’s career trajectory and achievements underscore his deep expertise, strategic vision, and unwavering commitment to excellence in client advisory services. His philosophy of driving automation, leveraging technology, and prioritizing client satisfaction has solidified his reputation as a trusted advisor and leader in the field.

Synopsis

Leveraging Industry-Specific Tech Stacks for Optimal Client Advisory Services

In a recent podcast episode, Kane Polakoff highlighted the importance of utilizing industry-specific tech stacks to enhance efficiency and effectiveness in client advisory services. 

Here are key takeaways from the episode that underscore the advantages of leveraging industry-specific tech stacks:

  1. Tailored Solutions : Kane emphasized the need for tailored software and tools to meet the unique requirements of different industries. For instance, real estate clients may benefit from using Yardi or AppFolio for property management, while manufacturing clients may require specialized manufacturing ERPs. Customizing the tech stack to the industry enables firms to deliver more effective solutions.
  2. Increased Efficiency : Industry-specific tech stacks facilitate streamlined processes and improved efficiency. Automation tools designed for specific industries can reduce manual tasks, enhance accuracy, and save time. For example, implementing automation in accounts payable or bank reconciliation can significantly boost efficiency in transaction handling.
  3. Enhanced Client Experience : By utilizing tech stacks tailored to specific industries, client advisory services can offer a more personalized and effective experience to clients. Tailored solutions aligned with industry requirements lead to better outcomes and increased client satisfaction.
  4. Expertise and Knowledge : Demonstrating a deep understanding of industry-specific tech stacks showcases expertise and knowledge in client advisory services. It reflects a commitment to providing specialized solutions that address the distinct challenges and opportunities within different sectors.
  5. Scalability and Growth : Industry-specific tech stacks support scalability and growth within client advisory services. With the right tech tools in place, firms can efficiently manage and serve diverse clients across various industries while upholding high service standards.

In conclusion, leveraging industry-specific tech stacks is essential for optimizing efficiency, delivering tailored solutions, enhancing the client experience, showcasing expertise, and supporting scalability in client advisory services. By aligning technology with industry needs, firms can provide exceptional service and drive success in the dynamic landscape of client advisory services.

Building and retaining a strong team is crucial for scaling and achieving success in client advisory services. 

In the podcast episode, Kane emphasized the importance of hiring the right leaders, managers, and staff to establish a solid foundation for growth. He suggested hiring leaders capable of overseeing different verticals within the client advisory services practice. By having industry-specific managers, the team can cater to the unique needs of clients in sectors such as real estate, manufacturing, or not-for-profit.

Kane also discussed the significance of capacity planning and maintaining a balance between workload and team size. He stressed the importance of staying ahead of the game by ensuring sufficient capacity to handle the workload, especially in a rapidly growing field like client advisory services. This involves scheduling weeks in advance, monitoring utilization, and taking a proactive approach to hiring and training new team members.

Moreover, the episode touched on the challenges of talent acquisition in the industry. While there may have been a talent shortage in the past, Kane noted that the market is evolving, with a growing interest in client advisory services among professionals from other accounting disciplines. This shift presents an opportunity to attract experienced individuals, including CFOs with years of experience, to join client advisory teams.

The insights shared in the episode underscore the critical role of building and retaining a strong team in the success of client advisory services. By hiring the right talent, maintaining a proactive approach to capacity planning, and adapting to the changing landscape of talent acquisition, firms can position themselves for growth and excellence in the field of client advisory services.

Communication and client satisfaction are crucial elements in maintaining successful client relationships and delivering high-quality client advisory services. In the podcast episode, Kane emphasized the importance of effective communication and client satisfaction. Here are key points from the episode that highlight the significance of these factors:

  1. Client Needs Assessment : Kane discussed the process of conducting a needs assessment with clients to understand their requirements and pain points. This initial step involves engaging with clients to identify their specific needs, whether it’s deploying new technology, addressing staffing challenges, or providing training and oversight. This communication helps establish a clear understanding of client expectations and sets the foundation for service delivery.
  2. Client Engagement and Collaboration : Kane highlighted the importance of collaborating with clients to provide tailored solutions based on their individual needs. By engaging in regular communication and working closely with clients, advisory service providers can ensure that they are meeting client expectations and addressing any concerns effectively. This collaborative approach fosters a strong client-advisor relationship built on trust and transparency.
  3. Client Feedback and Monitoring : The episode emphasized the significance of client feedback and monitoring client satisfaction levels. Kane mentioned the practice of conducting quarterly reviews with clients to evaluate the success of the services provided and address any areas of improvement. By actively seeking feedback and monitoring client satisfaction, advisory service providers can continuously refine their approach and ensure that clients are receiving value from the services.
  4. Client-Centric Approach : Throughout the episode, the focus was on putting the client’s needs and satisfaction at the forefront of service delivery. By prioritizing open communication, understanding client pain points, and delivering solutions that align with client goals, advisory service providers can enhance client satisfaction and build long-lasting relationships. This client-centric approach emphasizes the importance of effective communication in delivering successful client advisory services.

By prioritizing client needs, engaging in collaborative communication, seeking client feedback, and adopting a client-centric approach, advisory service providers can ensure that they meet and exceed client expectations, leading to long-term client satisfaction and business success.

Timestamps

[00:00:59] Client advisory services evolution.

[00:07:39] Friction between departments.

[00:08:54] Keeping partners involved in the process.

[00:11:51] Crafting client proposals.

[00:15:29] Capacity planning for scaling business.

[00:20:08] Managing client relationships for success.

[00:24:30] Industry-specific tech stacks.

[00:26:25] Replicating the recruiting mindset.

See Jetpack Worflow In Action

Get under the hood of Jetpack Workflow’s accounting workflow and project management platform. See some of the top features and how it helps your firm standardize, automate, and track client work more efficiently.

Your accounting firm’s website is like a virtual salesperson. 

It presents prospective clients with their first impression of your firm and lets them get to know you before ever speaking with you. That makes your website a highly valuable asset for winning more clients

If building or updating your site has been on the back burner until now, it may be time to see it with fresh eyes and upgrade its design. 

To kickstart your website overhaul, we compiled some examples of the best accounting website designs we’ve come across to help inspire you. 

 

1. JD Scott + Co

What stands out about this site design:

  • A clean, modern design makes it easy for prospective clients to navigate. 
  • The site helps visitors find fast solutions to their accounting problems by offering a “Need Accounting Assistance?” search field in the first section of the home page. A convenient drop-down with pre-filled statements, such as “Am I paying too much tax?” and “My numbers are a mess,” redirects users to the proper accounting service page. 
  • The home page prominently displays the team’s experience, helping showcase the firm’s expertise and fostering trust with site visitors. 

 

2. Heyward CPA

What stands out about this site design:

  • Their use of high-quality images gives the site a sleek and sophisticated feel.
  • A free consultation button and phone number are at the top of the page, making it easy for prospects to contact the team. This section also has links for sending files and making payments, a very convenient feature for their clients.  
  • Overall, Heyward CPA provides site visitors with the essential information they need without overcrowding the page with long text blocks.

 

3. CBIZ

What stands out about this site design:

  • With a big, bold hero section, CBIZ showcases the firm’s values, while a handy search bar above it helps visitors quickly find what they need. 
  • This site’s distinct color palette of yellow, blue, and green pairs well with its sleek typography and balanced use of white space, making the site visually appealing. 
  • Along with the attention to detail in the design, the firm doesn’t skimp on content. The large navigation flyouts help direct users to CBIZ’s thorough library of editorial content organized by industries and services to educate and inform visitors. 

 

4. UHY

What stands out about this site design:

  • UHY has an easy-to-navigate website, which is also highly informative about its services and areas of experience. The slider at the top of the home page is a nice touch, allowing the firm to showcase the latest news and developments relevant to clients. 
  • From the drop-down menu in the header, visitors can quickly access industry-specific accounting information, insights, and best practices, helping highlight UHY’s credibility and expertise to prospective clients. 

 

5. Heyer Accounting & Tax

What stands out about this site design:

  • Heyer’s website has a simple yet powerful design. The drop-down menus in the header show what services they offer, the industries they serve, and other helpful information prospective clients might want to know. 
  • They display their contact information, client portal, bill pay, and file-sharing links above the fold on the home page for easy client access. 
  • A library of tax form templates is available for purchase and can be filled out directly from the website, offering great value to current and prospective clients. 

 

6. Wiss

What stands out about this site design:

  • Wiss takes a thoughtful approach to its website design, emphasizing its team members and overall mission rather than the specific accounting services they offer, playing to site visitors’ emotions. 
  • The home page includes videos of client testimonials, which helps build their credibility with prospective clients. 
  • Further down the home page, Wiss includes links to their latest blog posts, a valuable content marketing tool that provides free value to anyone who visits the site. 

 

7. Haynie & Company

What stands out about this site design:

  • Haynie & Company’s website features a hero section with a warm, appealing message about being a family firm. 
  • The rest of the home page gets down to business, listing each of the services the firm provides so site visitors can browse their offerings and see which fits their needs. 
  • We also like that no matter what page you visit or how far down you scroll, there’s always a prominently displayed call-to-action button inviting readers to learn more about their services or contact their team. 

 

8. TL;DR Accounting

What stands out about this site design:

  • TL;DR’s website design is akin to a SaaS company. This nontraditional layout speaks to the firm’s modern ethos while still looking professional and being easy to navigate. 
  • In the hero section, they clearly spell out the industry they serve (therapists with private practices), helping them reach the right clients within their niche. They also include a playful illustration to familiarize site visitors with the actual team members. 
  • A standout feature of their website is the pricing page. It includes specific service plans at fixed prices, so site visitors can see what they get for each price point. 

 

9. Blue & Co.

What stands out about this site design:

  • Visitors immediately see the Blue & Co. unique selling proposition, which is concise and speaks directly to their audience’s pain points. The remaining copy follows suit with a personal feel, helping them stand apart from other accounting firm websites. 
  • The simple and effective header gives potential clients a prominent call-to-action button for contacting the firm and a drop-down menu with easy navigation to other site pages. 

 

Get Started with Accounting Website Templates 

Revamping your site or building a new one from scratch doesn’t have to be expensive or require you to have any expert tech skills. 

Common site-building platforms like Webflow, Wix, and WordPress offer easy-to-use templates to help firms build sleek, professional-looking websites in a matter of clicks.

Here are some accounting website templates to help you get started: 

 

See Jetpack Worflow In Action

Get under the hood of Jetpack Workflow’s accounting workflow and project management platform. See some of the top features and how it helps your firm standardize, automate, and track client work more efficiently.
busy season accounting

Though tax time is accounting’s busy season, that doesn’t mean you have to forgo any semblance of sanity until the end of April. 

As firms prepare to put in 50+ hours of work each week from now until the tax deadline has passed, it is possible to maintain a delicate balance that will keep your team productive without causing exhaustion and burnout. 

On Jetpack Workflow’s Growing Your Firm podcast, we spoke with seasoned industry veterans who share their expert tips for navigating the busy season like pros, such as: 

  • Expanding your team with non-CPA hires
  • Letting employees be more flexible with their schedules
  • Using incentives to keep morale high
  • Creating an open feedback loop between yourself and your staff

Here are the top tips we compiled to help you successfully manage another accounting busy season without burning out.

 

1. Hire a Project Coordinator

Let your revenue-driving staff focus on billable work this busy season by hiring a project coordinator, a standard position in law firms, to handle the extra administrative tasks. 

Vincent Porter, president and CEO of Porter & Company, CPAs, recently divulged that employing a project coordinator is one of his secrets for staying sane as the tax deadline approaches. 

He explains that a project coordinator …coordinates work coming into the office, makes sure all the documents our CPAs need are there, chases our clients down for more information if needed, and follows up with them for further work.

A project coordinator also acts as an accessible point of contact for your clients since they aren’t as bogged down as the rest of your team members might be this time of year. 

Put it into practice: Consult with your accountants to see which non-billable tasks take up the most time, and establish the project coordinator’s workflows around their feedback to help ease the team’s increased workload. 

 

2. Implement More Flexible Time

Rather than making Saturdays mandatory until April 15th, as some public accounting firms do, give employees the option for more flexibility in their schedules. 

During the accounting busy season, tax accountants know it’s crunch time, so you don’t need to plan each of their days down to the minute. 

Trust your team to get their work done on time, and help them avoid burnout by not keeping them in the office from sunup to sun down, six days a week. 

Put it into practice: Help your team maintain a work-life balance even during the busy season by offering the option to work remotely on certain days and set their own work hours as long as they meet deadlines. 

 

3. Use Tax Workflow Templates

When you’re in the thick of the busy season and wishing there were more hours in the day to get tasks done, using tax workflow templates and checklists can be a lifesaver. 

These helpful resources allow you to streamline and standardize repetitive tasks. They eliminate the guesswork and add time to your team’s days so they can get through other billable work. 

Put it into practice: You can create your own checklists and spreadsheet templates or simply download our 32 free workflow templates, with many designed to help simplify your firm’s processes for tax-related workflows. 

 

4. Create “Catch-Up” Days

At certain points, the non stop flow of incoming emails, calls, meetings, and client requests may undermine your staff’s ability to complete billable work. Implementing “catch-up” days lets your team come up for air and work completely unbothered.  

On those days, accounting professionals can simply catch up on any work they need to complete with no obligation to respond to their managers, clients, or colleagues until the next day. 

Put it into practice: Give your team the option to schedule 1–2 days per month as their “catch-up” days. Send reminders to managers ahead of time so your staff can work distraction-free on those days. 

 

5. Keep Morale High with Fun Activities

Just because it’s the busy season doesn’t mean it has to be all work and no play from January through April. 

This time of year can be a grind, so providing regular incentives gives your staff something to look forward to and breaks up the monotony of the tax filing season.

Each year, Porter creates a “tax season calendar,” scheduling one or two items weekly to help release the stress of working 12-hour days. Here are a few activities Porter includes on his calendar:

  • A “survival day,” providing each staff member with their favorite snacks 
  • A day when everyone has to tell a joke at staff huddles
  • Letting staff wear their favorite sports team’s jersey on the Friday before the Super Bowl

Put it into practice: Create your own fun-filled calendar for the first few months of the year, specific to your staff’s interests. Keep it light and simple to help recharge your staff without distracting them from work. 

 

6. Send Personalized Feedback to Your Staff

Staff appreciation can go a long way when your team puts in long hours during each year’s first quarter. At a time when their inbox may be overflowing with stressful messages, a thoughtful and unexpected note could help them power through the rest of the week.

You don’t have to go overboard with praise. 

However, taking the time out of your week to send positive feedback helps your team know their hard work has not gone unnoticed. 

Put it into practice: Send a personalized email or Slack message to staff members each week recognizing their efforts. You can get creative and incorporate jokes, gifs, or memes to help keep morale up. 

 

7. Make Things More Convenient for Your Team

As your team potentially spends 11+ hour days in the office, go the extra mile to support them by doing things that might make their days a bit easier and free up some of their time. 

On a recent podcast episode, Jetpack Workflow founder and CEO David Cristello shares this suggestion as one of the tips and tactics he’s gleaned over the years from firm owners:

“During the busy season, invest in more conveniences in your life. Anything that can save you a couple of minutes a day or a couple of hours a week is a really great investment.”

(David details his ideas on this topic in the “Put it into practice” section below.)

Work can be hectic enough during the busy season, so sprinkling some added convenience into your team’s lives when possible can help minimize overall stress levels during this busy time of year. 

Put it into practice: Get feedback from your staff on the typical routines or responsibilities in their personal lives that get left by the wayside during the busy season. Based on their input, you can implement certain perks or freebies to help out, such as:

  • Vouchers for meal prep or home services
  • In-office/remote catered lunch
  • On-site wellness/self-care activities like fitness or yoga classes once a week

 

8. Check In with Your Employees

Even if everything appears to be running smoothly and your staff is hitting all their deadlines, they could be working at an unsustainable pace that could end in burnout and other issues. 

Be sure your employees feel heard by scheduling check-ins as the busy season progresses. 

Use this meeting as a chance for your employees to share any issues or frustrations they may be dealing with. 

This way, you can adjust their workload or schedule as needed so they can deliver better work.  

Put it into practice: Schedule one or two informal meetings or formal one-on-one lunches with employees throughout the busy season where they can share their feedback. Doing so lets you offer proactive solutions instead of possibly having to react to staff issues when tax season ends. 

 

9. Join Some Accounting Facebook Groups

Remember, the entire accounting world is going through the busy season simultaneously, so you’re not in this alone. 

Other firm owners understand the struggle firsthand and have created online communities, sharing war stories and providing tips for getting through the busy season. 

Several Facebook groups are dedicated to CPAs and tax preparers during the busy season, including the Accounting Firm Influencers group, run by CPA Jackie Meyer. It has 7,000 members and multiple daily posts to help you navigate this hectic time of year. 

Put it into practice: Join online communities or Facebook groups where you can ask specific questions and get practical advice from firm owners who have been in your shoes. Return the favor by providing tips or suggestions to group members when you can. 

 

One Thing to Do Immediately After Busy Season

Once the rush of the busy season is over, regroup and recharge by taking a few days off, enjoying a week-long vacation, catching up on sleep, or reconnecting with friends and family. 

Then, make sure to contact your clients. On a recent episode of the Growing Your Firm podcast, Cristello clearly states, “Do not waste the opportunity to start client conversations right after this critical period ends.”

For clients that didn’t have their best tax year, you might want to suggest advisory services so their tax return is more favorable next year. 

On the other hand, clients who did have a good experience might be open to purchasing more services from your firm. 

Either way, connecting with your clients shortly after tax season ends allows you to continue offering them value throughout the year.  

Keep your team focused, reducing hours of manual work, and keep track of client work with strong accounting workflows. Learn why Jetpack Workflow is critical to your client work during your busy season and beyond. 

 

See Jetpack Worflow In Action

Get under the hood of Jetpack Workflow’s accounting workflow and project management platform. See some of the top features and how it helps your firm standardize, automate, and track client work more efficiently.

Podcast

In this insightful episode of Growing Your Firm, host David Cristello, founder and CEO of Jetpack Workflow, welcomes Tammy D. Little, CEO and founder of the FTC Group. The discussion centers around Tammy’s journey from working as a controller/CFO for a large construction firm to launching her own firm, the FTC Group. 

Tammy shares her experiences in creating effective systems and processes for her business, as well as her strategies for team resourcing that includes both onshore and offshore components.

Listeners will learn about the tools and technologies that Tammy and her remote team utilize to manage tasks for clients, such as using Loom for video instructions and Jetpack Workflow for task management and recurring job assignments. 

Tammy also recounts how a request from a tax accountant to help clean up a client’s messy books led her to realize her passion for details and problem-solving, which ultimately sparked the beginning of her entrepreneurial journey.

Join us as we explore Tammy’s transition from full-time employment to entrepreneurship, her passion for fixing complex problems, and her commitment to developing a scalable, systemized approach to running a successful firm in the accounting and finance industry.

This episode is sponsored by LiveFlow.

LiveFlow empowers you with flexible, powerful reporting tools to create customized dashboards that meet your specific needs. Connect to all your clients’ QuickBooks accounts and import their financial reports from QuickBooks into Google Sheets in no time. Learn more and book your demo here.

What you’ll learn

You will learn about various strategies for managing and growing a business, particularly in a remote work environment. And you will hear about the personal and professional journeys of business owners, including transitioning to new industries, finding a niche, and the importance of work-life balance. 

The episode will discuss the use of tools like Loom, Jetpack Workflow, and others for task management, communication, and transcription, as well as insights into onshore and offshore staffing solutions. Additionally, the podcast will share experiences with outsourcing, the cannabis industry, and the development of standard operating procedures.

Detailed Synopsis

Incorporating video tools such as Loom for the creation of Standard Operating Procedures (SOPs) and training materials is an effective method for managing and training remote teams. 

This approach was highlighted in a podcast episode featuring Tammy D. Little, CEO and founder of the FTC Group.

Benefits of Using Video Tools for SOPs and Training:

1. Clarity in Communication:

  • Videos offer a combined visual and auditory means of communication, surpassing the effectiveness of written instructions alone. This is particularly advantageous for complex tasks that require visual guidance.

2. Ease of Access and Reference:

  • Videos can be stored and integrated into task management systems like Jetpack Workflow, providing team members with immediate access to training materials within the tasks they are executing.

3. Consistency in Training:

  • Video-based instructions ensure uniformity in task execution across the team, which is essential for upholding quality standards throughout the firm.

4. Efficiency in Onboarding:

  • New employees can learn at their own pace by watching videos multiple times if necessary, which is especially beneficial for offshore team members working in different time zones.

5. Flexibility in Learning:

  • Videos accommodate various learning styles, particularly visual and auditory learners. As Tammy mentioned, providing transcriptions of videos also supports those who prefer reading, ensuring inclusivity in learning preferences.

6. Real-Time Updates and Scalability:

  • As processes evolve, videos can be swiftly updated or re-recorded, allowing training materials to stay current and scalable.

7. Enhanced Problem-Solving:

  • Team members can reference videos to independently resolve issues before seeking further assistance, promoting a self-reliant workforce.

8. Monitoring and Management:

  • Managers can track task completion and staff progress, identifying potential bottlenecks and offering support when tasks take longer than anticipated.

Implementation in Remote Work:

Tammy describes how her firm has effectively implemented video SOPs for their remote workforce. By using Loom to create task-specific videos for each client, they have significantly improved their operational efficiency. 

Embedding these videos into Jetpack Workflow tasks ensures that any team member can access the necessary training instantly.

This method has been particularly impactful for their offshore employees. For instance, a new hire from India was almost entirely trained through these videos, showcasing the ability of video tools to bridge geographical and time zone differences.

In summary, video tools like Loom revolutionize remote team management and training by providing a dynamic, accessible, and consistent training medium. All team members, regardless of their location, can effectively perform their tasks.

A structured workflow management system like Jetpack Workflow is vital for firms, particularly those operating remotely, to effectively manage tasks and staff workloads. Jetpack Workflow offers a centralized platform where all client tasks are organized and can be assigned based on team members’ skills and availability.

Efficient Task Delegation

The system facilitates task reassignment, such as when a team member is on vacation, ensuring uninterrupted workflow.

Monitoring Workloads

Jetpack Workflow’s filtering system allows managers to oversee task progress and make necessary interventions to meet deadlines.

Communication and Accountability

The platform’s notes section enhances communication and accountability, keeping everyone informed about task statuses and plans for completion.

Training and SOPs

Loom videos for SOPs are embedded within Jetpack Workflow tasks, aiding in the rapid training of new hires, including offshore team members. Transcriptions of these videos cater to different learning styles, ensuring comprehensive access to information.

Conclusion

Jetpack Workflow is indispensable for streamlining processes, enhancing communication, and ensuring efficient workload management. It supports effective task monitoring, prevents work from slipping through the cracks, and enables productive task delegation for maximum team productivity and client satisfaction.

Niching Down for Better Client Service and Enjoyable Work

Tammy D. Little shares her insights on the benefits of specializing in specific industries. She reflects on the early days of her firm when she accepted any client, leading to rapid growth but also burnout. Recognizing the need for change, she adopted a niche-focused strategy with her new firm, the FTC Group.

The Problem with Saying “Yes” to Everyone

Tammy experienced burnout from taking on too many clients, which was unsustainable for her well-being.

The Benefits of Niching Down

By concentrating on industries that her team enjoyed and excelled in, Tammy’s firm could provide superior service and create a more enjoyable work environment.

The Result of Focusing on Preferred Industries

The FTC Group now operates two specialized companies, one for the cannabis industry and another for sectors like construction and real estate. This specialization has led to a more motivated and satisfied team.

Final Thoughts

Tammy D. Little’s experience underscores the importance of niching down in the accounting industry. Focusing on preferred sectors has enhanced the team’s quality of life and the service quality for clients, proving that selective client engagement can lead to a more successful and fulfilling practice.

Timestamps

[00:02:09] Starting a firm remotely.

[00:07:50] Cannabis Accounting Challenges.

[00:10:23] Automated financial consolidation.

[00:16:29] Remote training videos.

[00:23:37-00:23:48] Offshore team members.

[00:26:07] AI transcription tools.

[00:28:22] Scaling your firm.

See Jetpack Worflow In Action

Get under the hood of Jetpack Workflow’s accounting workflow and project management platform. See some of the top features and how it helps your firm standardize, automate, and track client work more efficiently.
workflow challenges at accounting firm.

Running an accounting firm can be a stressful, but very rewarding business. You get to help clients, deliver value, and make a comfortable living.

But running a firm, managing your team, and managing client expectations can also get overwhelming quickly. And especially if you are rapidly expanding your business.

And it’s why accounting workflows are so important to your firm and client success. However, we’ve seen how inefficient workflow management can do more harm than good.

Below you’ll find the three common workflow management challenges firms typically face and tips to overcome them.
 

Common Workflow Challenges for Accounting Firms

 

1. Relying on too many manual processes.

By manual processes, we mean tasks and ways of doing things that are tedious. These are often simple things, but will take your team’s time each week.

And we aren’t talking just a few minutes of time here. We are talking about things that can take hours away from important client work.

This can hurt productivity, create distractions that remove team members away from work that truly matters, and can hurt overall morale.

Examples of manual work are setting up project tasks, redoing tasks that can be “templatized”, updating client work statuses, etc.

What you can do at your firm:

To prevent what is described above, you need to embrace automation.

It’s understandable you want to have some control over your tasks, but much of it can be set up once and run automatically in the background.

  • Use automation tools like Zapier or IFTTT, which can easily integrate between various platforms or complete tasks based on certain criteria. They can be used for free or upgrade to access more features.

 
Zapier and accounting apps.

  • Use accounting workflow software. For example at Jetpack Workflow, you can easily set up automations for recurring tasks, use templates, and connect Zapier to integrate with 2,000+other apps.
  •  

  • Even look into AI solutions. You can’t escape content or people talking about AI these days. But tools like ChatGPT, Jasper, Copy.AI, and others can be useful platforms to save you and your team time.

 

2. Lack of workflow visibility across the firm.

A major challenge we hear from firm owners is client work falling through the cracks.

Why does this happen?

Well when your firm is growing, is fully remote, or you have multiple offices – seeing where client work is at, who is working on what, and what’s next can be challenging.

We’ve even talked to some firms where workflow tracking was off post-it notes and based on memory. Oof!

That’s how to overwhelm your team and lose track of client work progress.

To have your firm run smoothly, you need a central place for all to utilize. This is where client work is better managed, where you can quickly see if things are stuck, and who’s working on what.

What you can do at your firm:

All your client tasks can be brought into a workflow management tool like Jetpack Workflow. This allows your firm to operate smoothly and keep the whole team productive.

Besides automating recurring tasks and utilizing templates, your firm gains visibility on client statuses, who is assigned to what stage client work is in, deadlines, communication, and overall team capacity.

Now you can evaluate performance and where improvements can be made so your firm operates at the highest level.
 

3. Trying to standardize workflows with the wrong tech.

The amount of software and technology out there is growing like crazy. It can be overwhelming, especially for you as an accountant and firm owner.

But technology can help your firm and ensure your business continues to grow.

There is plenty of data around about accounting tech, but here’s a few:

  • Sage’s findings show that 58% of professionals acknowledge that updating technology has significantly improved efficiency and productivity. This improvement is crucial for creating the space needed to add the service offerings demanded by clients.
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  • In the same report, an overwhelming 91% of professionals state that technology enables them to focus on clients or enhances overall productivity.

 
Yet, we’ve chatted with a few firms who have remained with clunky and outdated legacy systems. Mostly due to fear of change, having the time to learn something new, and understanding what tech they actually need.

What you can do at your firm:

The beauty of accounting workflow software is that it isn’t complicated to learn. But can be an absolute game changer for your firm.

If you consider a solution like Jetpack Workflow, we also offer set up options and training to accelerate your firm and team’s knowledge. You can learn more about our services here.

However, your technology needs to better your workflows and can go beyond workflow software as well. So it’s important to access your gaps at your firm and see what tech makes the most sense to invest in.
 

Don’t Let Workflow Management Hinder Your Firm

In the early days of your firm, you typically can get away with relaxed workflow processes.

But as your clientele and/or team grows, it can negatively impact your business reputation and client deliverables.

Remember, the above are very common challenges in workflow management.

So don’t get discouraged if any of these start happening to you. With our tips and the right workflow technology, you can quickly fix and improve your workflows.
 

Want more accounting workflow management help? We got you covered in our free guide, The No B.S. Guide to Workflows at Your Firm. Grab your copy here.

 

See Jetpack Worflow In Action

Get under the hood of Jetpack Workflow’s accounting workflow and project management platform. See some of the top features and how it helps your firm standardize, automate, and track client work more efficiently.
Recruiting for your accounting firm.

A growing number of job vacancies, difficulty reaching the younger generation of professionals, and only getting a few applicants for each job posting are all common problems for accounting firms recruiting talent.

In fact, 9 out of 10 accounting and audit firms currently struggle to fill open positions.

On our podcast, Growing Your Firm, we’ve heard from many industry experts and successful firm owners. In one recent conversation, we gathered some expert advice on hiring and recruiting qualified talent—even in today’s challenging labor market.

In this guide, we lay out some of the most common recruiting mistakes that we’ve seen accounting firms make. We also provide some helpful tips and suggestions for overcoming these failures so you can support your growing firm despite the shrinking talent pool.
 

Fail #1: Not Adapting to the Depleting Talent Pool

Ongoing trends in the accounting industry’s labor market provide unique challenges for firms seeking enough incoming talent to fill vacant positions.

On a recent episode of Growing Your Firm, we had the chance to sit down with Rob Brown, the co-founder of the Accounting Influencers Roundtable (AIR) mastermind group and the co-host of Accounting Influencers, the popular accounting and fintech podcast.

In the clip below, Brown points out that more people are leaving the accounting profession than entering it. This shift is primarily due to the many baby boomers retiring from their accounting careers, leaving a large vacancy in accounting positions.

According to current estimates, 75% of public accountants and CPAs working today will retire within the next 15 years. As this outward movement of talent from the industry continues, firms need to rethink how they view their workforce and adapt to the changing industry landscape.

Solutions:

Consider outsourcing to offshore teams where appropriate to navigate this depleting talent pool. Outsourcing can help you maintain efficiency levels even with a reduced internal headcount.

You may not be comfortable outsourcing billable work just yet.

However, there are fewer barriers to outsourcing administrative roles or non-billable tasks that don’t need to be completed by licensed CPAs. Your internal team can then focus solely on billable work within their expertise.

Plus, many tasks that previously needed to be done manually can now be automated using advanced tools.

As a result, leveraging modern tools, software, and AI to complete administrative tasks may be helpful, lessening your reliance on human workers to some degree.
 

Fail #2: Difficulties Recruiting Generation Z

Brown also points out that Gen Z thinks differently about jobs and employers than previous generations.

These differences mean firms need to approach recruiting Gen Z candidates differently than they have in the past.

In short, Gen Z wants to see quicker results and doesn’t necessarily want to put in the years before reaching their career goals, even more so than millennials.

While prior generations were more willing to put in the time and effort to earn their seniority, Gen Z has a more fast-track mentality regarding their career growth. They prioritize factors like a work-life balance and passion for their job, not just titles and salaries.

That mindset makes filling and fostering entry-level positions challenging for accounting firms.

Since the accounting field is already experiencing a shortage of incoming talent, layering on these cultural differences among different generations makes recruiting new talent even more difficult.

The World Economic Forum explains that by 2025, Gen Z will make up one-third of the workforce.

Therefore, firm owners need to strategize ways of reaching and connecting with younger accounting students and professionals to keep their employment pipeline healthy and full.

 Solutions:

You can be more receptive to the younger generation by learning to speak Gen Z’s language. Consider listening to and appearing on podcasts, staying active on social media, and paying attention to relevant surveys regarding Gen Z’s workplace communication preferences.

More than other age groups, Gen Z is responsive to how you describe the story and the mission behind your business.

Explaining how they make a difference at your accounting firm could encourage more buy-in from younger candidates and keep them invested once they’re on the job.

Brown explains in the following clip that it’s becoming increasingly popular for firms to start recruiting in high school or even younger. You may even weigh sponsoring potential hires’ degree programs to show your intent to employ them after graduation.
 

Fail #3: An Inability to Relate to Younger Business Owners

Across the United States and beyond, business models and the mechanisms of the overall economy are rapidly changing. 

With the rise of cryptocurrencies, AI, SaaS, and other emerging technologies, younger professionals want to work for firms evolving and expanding into innovative industries. 

That often means firms must start working with younger and more forward-thinking clients. Given the average staff accountant in the US is 41 years old, it can be harder to relate to business owners in their early 30s or younger, in addition to understanding their newer or unconventional business models.  

Firms uncomfortable expanding their clientele beyond the industries they’re most accustomed to may find it hard to attract younger talent who don’t see that as a path forward in the modern economy. 

Solutions:

Staying current with the changing times and being open to new clients in innovative fields is one of the best incentives you can offer to younger talent and existing employees. 

Plus, bringing on younger employees makes it easier for your firm to relate and be relevant to young business owners. 

Familiarize yourself with modern business models through podcasts and social media pages focused on these areas. For an even more in-depth look at these new business models, you can start a side hustle in one of the emerging sectors to gain a deeper understanding firsthand. 
 

Fail #4: They Can’t Cope with VUCA

As Brown explained in our conversation, among other issues, firms that can’t handle VUCA (volatility, uncertainty, complexity, and ambiguity) will continue to struggle with staffing.

Uncertainty is the new norm in business, and new challenges constantly arise that impact how a CPA firm and its clients operate. The complexities of the post-COVID world make even 90-day plans tricky, let alone a one-year plan. 

A firm’s staff can be its biggest asset when navigating industry headwinds and uncertainty. Your hiring decisions either set you up for further growth or leave you in an endless cycle of recruiting, hiring, and training non resilient candidates. 

Solutions:

Strengthen your firm and make it more adaptable by hiring only the best talent for open roles. Recruit accountants with agile skills and adequate commercial knowledge who can easily speak with clients and are effective problem solvers. 

In other words, qualified candidates for today’s modern accounting jobs aren’t just technical experts regarding accounting matters; they are multifaceted with a wide range of skills that can benefit a growing firm. 

As a firm owner, you can’t always plan for tomorrow or forecast where the industry will be in a year. However, how you recruit for your firm can make your team better equipped to deal with any uncertainties that may arise.
 

Fail #5: Not Hiring for the Five Skills You Actually Need

Brown further shares that firms can remedy their staffing issues by investing in the top candidates adept in five essential skills

  • Technical skills
  • Technological skills
  • People skills
  • Business acumen
  • Selling skills

While technical and technological skills are vital, accounting professionals today need to be able to tell stories around the numbers they present to clients. 

They need to offer more to your firm, such as an area of expertise on a specific business model or industry or the ability to bring in new clients.

Accounting recruiters with no clear idea about which types of candidates would improve their operations will find themselves unsatisfied with their hiring efforts. They’ll likely need to invest even further in recruiting to replace incompatible or unsuitable hires.  

Solutions:

Assess and identify these five skills within your current workforce, and make hiring decisions that compensate for any shortfalls among your existing team. 

Ask your employees for a self-assessment of their skills, then offer them a roadmap to develop any skills they lack. 

Approach your recruiting efforts with these missing skills in mind to make your team more well-rounded. Then, show potential candidates how you encourage skill development and that these personal growth options are available to them once they join your firm. 

Extra: Are you ready to grow your firm and boost revenue? We took the best strategies and insights from 100+ interviews with our customers. Download our exclusive book, Double Your Accounting Firm for free.

 

Fail #6: Not Developing Their Existing Team

High turnover within your firm can exacerbate the labor shortage even further. 

Firms that don’t support and develop the skill sets of existing employees by investing in their education, tech stack, and mentorship may face a higher turnover rate, needing to recruit more to fill open positions. 

Not offering these perks makes attracting and retaining the right talent difficult. To explain this aspect further, Brown makes an analogy to dating: 

“If you want to attract the right mate, be the right mate. If you want the best talent, be worthy of attracting the right talent.”

Statistically, 61% of adults in the United States seek job opportunities that offer career development opportunities. 

Firms need to be aware of these preferences to attract top candidates and nurture them once hired. They can then promote from within their existing team rather than externally recruiting as positions open up. 

Solutions:

While you want to make your firm attractive to job seekers, you must also invest resources in your people and the technology that helps them do their jobs more efficiently. 

Demonstrate a clear path of progression to your employees so they can see their future within your firm. Become a great mentor and set up a program for experienced professionals to advise their junior colleagues. 

This way, you create a positive company culture dedicated to nurturing its talent. 

See Jetpack Worflow In Action

Get under the hood of Jetpack Workflow’s accounting workflow and project management platform. See some of the top features and how it helps your firm standardize, automate, and track client work more efficiently.